ZySCAN does not find Multipage Tiff files

SYMPTOMS

ZyIMPORT indicates "There are no files in the import directory that the current import filter can import."  When single-page and multi-page TIFF filter is used, the files are not found in the configured import folder.

CAUSE

ZyIMPORT is strictly looking for single-page and multi-page files with TIF or TIFF file extension in lower-case and ignoring files with file extension in upper-case.

RESOLUTION

Once the file extension is changed to use lower-case letters, the import phase of the job in ZySCAN is performed as expected. This issue can also be resolved by upgrading to Information Management Platform release 6.4.

APPLIES TO

6.3