Why is my Hold cc as defined in Legal Team not shown in the Hold Notice Template

SYMPTOMS

You are trying to show the Hold cc (as defined in Legal Team in General Settings) in your Hold Notice Template. When doing so, you observe that the CC you have specified is not visible.

CAUSE

The Hold cc as as defined in Legal Team in General Settings is not the same cc as you will find in the Hold Notice Template cc, this is why the value is not copied over.

RESOLUTION

In case you want to see the Hold cc as as defined in Legal Team in General Settings in your Hold Notice template, go into the hold notice template, insert the placeholder called "Names of CCd " When previewing the message you will now see both the Hold cc as as defined in Legal Team in General Settings as well as the Hold Notice Template cc.

APPLIES TO

3.5