ZySCAN service fails to start and stops with warning a message.

SYMPTOMS

ZySCAN service fails to start and stops with a warning message, this warning message is displayed: "The ZySCAN Service on the local computer is started and then stopped."

Some services stop automatically if the services are not in use by other services or programs.

CAUSE

Functional security has been enabled and the corresponding account that runs this service is not a member of the ZyIMAGE administrators group/role.

RESOLUTION

Functional security requires a member of the ZyIMAGE Administrator group to log on to the system in order to start and stop the services. You can specify the 'Log on Identity' in the Windows services panel on the ZySCAN service account.

This account has to be a member of the ZyIMAGE administrators group:

• Open ZyINDEX Security
• Select the General section
• Open the Users tab
• Select 'Available Users'
• Go to the specific user and select the groups section for the user
• Edit the group membership for this user and apply a valid role.

APPLIES TO

6.4 Service Pack 1