'Failed to export' to index in ZyFind (ErrorCode:0x80004005)

SYMPTOMS

The export of documents to another index fails with the following error in the export report:  'Failed to export: [File path/File] ErrorMessage:Unspecified error Description:(null) ErrorCode:0x80004005'.

CAUSE

Either a field in the originating index does not exist in the destination index or the delimiter for one or more of the fields is not exactly the same (either the delimiter name or case sensitivity of the letters in the delimiter name).

RESOLUTION

• The delimiters in the destination index need to be changed to have all the fields of the originating index with the delimiters matching exactly.
• Alternatively the field delimiters in the TXT or field id in XML files for the documents generating the error need to be changed to match the destination index. 

After making the necessary changes, an Erase/Rebuild of the indexes should be performed.

The following are examples that could cause the error:

• The delimiter or field id for the Name field need to be changed to match.
• The first letter of the delimiter or field id for the Company field needs to be changed to match.
• The Department field needs to be added to the destination index.

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TXT Document Source and Destination example:

Source Index:        Name:         <Employee>Bob</Employee>
                           Company:    <company>Sell Alot, Inc</company>
                           Dept:          <Department>Marketing</Department>

Destination Index:  Name:         <Name></Name>
                           Company:    <Company></Company>
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XML Document Source and Destination example:

Source Index:          <fields>
                                             <field id="Employee">Bob</field>
                                             <field id="company">Sell Alot, Inc</field>
                                             <field id="Department">Marketing</field>
                             </fields>  

Destination Index:   
                                             <field id="Name"></field>
                                             <field id="Company"></field>
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The selected resolution and additional planning should be considered carefully to allow for ongoing additions to both Indexes without reoccurance of issue.

APPLIES TO

6.3; 6.4; 6.4 Service Pack 1