SYMPTOMS
You observe that the EmbeddedObjectExtractor is not extracting password protected pst files.
CAUSE
This problem may occur when the ZyLAB.EDiscovery.Processors.EmbeddedObjectExtractor.dll.xml is not configured correctly.
RESOLUTION
The ZyLAB.EDiscovery.Processors.EmbeddedObjectExtractor.dll.xml ( ZyLAB\EDiscovery\Ediscoveryservice\Assemblies\Performers) file that comes with the extractor has an incorrect example on how it should list passwords.
It contains:
<?xml version="1.0" encoding="utf-8" ?>
<zylab>
<configurations>
<configuration id="Default" priority="200">
<settings>
<passwords></passwords>
</settings>
</configuration>
</configurations>
</zylab>
It should be:
<?xml version="1.0" encoding="utf-8" ?>
<zylab>
<configurations>
<configuration id="Default" priority="200">
<passwords>
<password value= "ZYLAB"/>
</passwords>
</configuration>
</configurations>
</zylab>
APPLIES TO
3.9
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