EmbeddedObjectExtractor not extracting password protected pst file

SYMPTOMS

You observe that the EmbeddedObjectExtractor is not extracting password protected pst files.

CAUSE

This problem may occur when the ZyLAB.EDiscovery.Processors.EmbeddedObjectExtractor.dll.xml is not configured correctly.

RESOLUTION

The  ZyLAB.EDiscovery.Processors.EmbeddedObjectExtractor.dll.xml ( ZyLAB\EDiscovery\Ediscoveryservice\Assemblies\Performers) file that comes with the extractor has an incorrect example on how it should list passwords.

It contains:
<?xml version="1.0" encoding="utf-8" ?>
<zylab>
<configurations>
<configuration id="Default" priority="200">
<settings>
<passwords></passwords>
</settings>
</configuration>
</configurations>
</zylab>

It should be:
<?xml version="1.0" encoding="utf-8" ?>
<zylab>
<configurations>
<configuration id="Default" priority="200">
<passwords>
<password value= "ZYLAB"/>
</passwords>
</configuration>
</configurations>
</zylab>

APPLIES TO

3.9