Legal Review web page may not display in recent versions of Google Chrome

SYMPTOMS

When you use Google Chrome (version 42.0 or later) to access the Legal Review website, you see that some content is missing or that the Install Microsoft Silverlight badge is displayed. When you reinstall Silverlight, the issue still occurs.

Depending on the version of Google Chrome installed, the "This site uses a plugin (Silverlight) that will soon be unsupported" message may appear.

This issue does not occur in Microsoft Internet Explorer or Mozilla Firefox. This browser still supports Silverlight content

CAUSE

This issue occurs because versions of Chrome 42 and higher block Netscape Plugin API (NPAPI) plugins from being displayed in the browser. Silverlight is an NPAPI plugin.

RESOLUTION

To keep using Google Chrome to browse the Legal Review web page, follow these steps.

On the address bar in Chrome, type chrome://flags/#enable-npapi.
In the Enable NPAPI Mac, Windows box, click Enable.
Exit and then restart Chrome.
Reopen the Legal Review web page.
Right-click the broken puzzle piece image, and then select Run this Plugin.

Please note that ZyLAB Legal Review supports Microsoft Internet Explorer and Mozilla Firefox browsers.
More information on supported browsers and their versions are available from the eDiscovery Bundle release notes.

APPLIES TO

3.2; 3.4; 3.6; 3.7; 3.7 Service Pack 1

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