Faceted view of documents in Web Client does not show documents

SYMPTOMS

Clicking on "Switch to Facets" in the Web Client result list to have a faceted view of your result list does not display facets.

CAUSE

There are no values in fields and/or the fields are not configured to be displayed in the webserver

RESOLUTION

1. Verify that there are values in the configured fields.
2. Verify the field can be used for Visualization:
   • Go into the Field Configuration in ZyINDEX.
   • Go to the affected field, hit edit field definition.
   • In the tab Client, ensure the box "Use for visualization" is checked.
   • Ensure all ZyNET processes are closed in Windows Task Manager.
   • Restart the browser to ensure the changes take effect.

APPLIES TO

6.5