NSF extractor fails on an NSF file during processing

SYMPTOMS

Your performer configuration for the NSF Extractor is set to default and in you try to process an NSF file. After a succesful collection of the NSF, Legal Processing shows a failing action with following description:

Failed to open Lotus Notes file ---> Failed to create a Domino session. (Is a Lotus Notes client installed?) ---> Retrieving the COM class factory for component with CLSID {29131539-2EED-1069-BF5D-00DD011186B7} failed due to the following error: 80040154 Class not registered (Exception from HRESULT: 0x80040154 (REGDB_E_CLASSNOTREG)).

CAUSE

To extract NSF files you need to have a Lotus Notes client installed on the processing node.

RESOLUTION

On the Legal Processing node, ensure that you install a Lotus Notes client (8.5.x is recommended for eDiscovery Bundle 3.0).

APPLIES TO

3.0