How to enable EWS Trace logging

SYMPTOMS

How to enable EWS (Microsoft Exchange Web Services) Trace logging to check the HTTP/HTTPS communication between the ZyLAB Exchange Connector service and Microsoft Exchange EWS service.

CAUSE

Not applicable

RESOLUTION

EWS (Microsoft Exchange Web Services) Listener logs the EWS trace in the "C:\ProgramData\ZyLAB\ExchangeConnector\LogFiles\ExchangeConnector.WindowsService.Host.log" log at INFO level, when EWS Trace is enabled in the Exchange Connector configuration.  

Enable EWS Trace in the Exchange Connector configuration.

• Set the TraceEnabled key to True in the "C:\ProgramData\ZyLAB\ExchangeConnector\ExchangeConnector.Config.xml" configuration file.

Change the Exchange Connector service logging level.

• Set the level value key to INFO (or DEBUG) in the "C:\Program Files\ZyLAB\Exchange2010Connector\Exchangeconnector.Windowsservice\Bin\ZyLAB.ExchangeConnector2010.WindowsService.Host.exe.config" configuration file. 

Restart the ZyLAB ExchangeConnector Host Service.

• Make sure to revert the logging level back to ERROR and set TraceEnabled back to False once troubleshooting is completed.

APPLIES TO

6.1