Error 3228: Error opening plugin

SYMPTOMS

When opening ZyFIND and selecting the index the following error occurred while opening index:

Error 3228: Error opening plugin. Unable to open the index.Error code 0x80040C9C

CAUSE

The DatabaseFields Module selected in the index caused an issue.

The database fields connection could not be established.
Usually the SQL server is off line (services not running) or access has been denied.

RESOLUTION

• Reestablish the connection with a valid operation SQL database. (start the SQL services)
• Reboot or reindexing is not required after restoring the proper SQL database communication

APPLIES TO

6.4 Service Pack 1