80070002: The system cannot find the file specified

SYMPTOMS

When you want to edit users in the security module of ZyINDEX you get an error message:

"80070002: The system can not find the file specified."

After clicking OK you will see script errors in the file EditUsers.htm. When you try to assign roles in Functional security you will see the following error message:

"-2147467261 Invalid pointer. followed by script errors".

CAUSE

This issue may occur when the '\ZyLAB Data\users' folder is corrupt and misses files.

RESOLUTION

Open a support case and send the Users Folder in '\ZyLAB Data'.
ZyLAB Customer Support will compare the Users Folder with a working installation and copy the missing files to your Users Folder.
After you have received the correct Users Folder, ensure to replace the 'corrupt' folder.

APPLIES TO

6.4 Service Pack 1; 6.5