SYMPTOMS
You are unable to create new job running ZySCAN on Windows 7 or Windows 8.1 as the scan button is grayed out.
CAUSE
This is caused by having Insufficient privileges as the logged on user.
RESOLUTION
- Manually open the folder C:\Program Files (x86)\ZyLAB\Information Management Platform\Bin
- Select the Executable/application file ZySCAN.exe in that folder.
- Right click on it and go to Properties | Compatibility.
- Now see the Privilige level and check it for Run as Administrator.
- Then click on Change Setting for all users.
APPLIES TO
6.4; 6.4 SP1
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