Error message in ZySCAN pressing the scan button: "Device not reserved"

SYMPTOMS

Scan button produces this KOFAX error message: "Device not reserved"

CAUSE

Installation not configured correctly or it is missing some installation files.

RESOLUTION

ZySCAN is using KOFAX components to communicate with the scanner and ISIS scanner driver.

• First test the scanner using the KOFAX vcdemo test tool (c:\program files\kofax\vcdemo.exe) to see if the scanner is installed correctly and the KOFAX sources are configured correctly with the proper licenses.
  • (Open VCDEMO , select the source, scanner and process image).
• In case of errors "device not reserved" install the correct ISIS driver which corresponds with the installed KOFAX version.
  • For example Fujitsu scanners have their own downloads on the following webpage: http://www.fujitsu.com/us/support/products/computing/peripheral/scanners/drivers/index.html

Remember you need a valid software License to run the KOFAX software.

APPLIES TO

3.6; 3.7; 3.7 Service Pack 1