Sent Items for emails sent via OWA or ActiveSync clients are not archived by real-time Exchange Connector rules

SYMPTOMS

CONDITIONS:

CAUSE

The "ZyLAB ExchangeConnector Routing Agent" may be not installed or configured correctly on the Hub Transport Exchange Server(s).

RESOLUTION

Archiving Sent Items requires the "ZyLAB ExchangeConnector Routing Agent" to be running on a higher priority than the Exchange Transport Agents responsible for mail flow.

To confirm this, launch the Exchange Management Shell from the Hub Transport Exchange Server(s) responsible for the mail flow. Alternatively you can just launch Exchange Management Shell from any Exchange server and simply connect to the Hub Transport Server(s). You can connect to remote servers using the following cmdlet.

Connect-ExchangeServer
Launch the following cmdlet and make sure the "ZyLAB ExchangeConnector Routing Agent" is present, enabled, and running with higher priority than the other Exchange Transport Agents.

Get-TransportAgent
Should you not find the "ZyLAB ExchangeConnector Routing Agent" installed, please contact ZyLAB Support via Web https://support.zylab.com.
Should you find the "ZyLAB ExchangeConnector Routing Agent" disabled or with low priority, continue with the steps below.

• To enable the "ZyLAB ExchangeConnector Routing Agent" you can launch the following cmdlet.

Enable-TransportAgent “ZyLAB ExchangeConnector Routing Agent”

• To modify the priority of the "ZyLAB ExchangeConnector Routing Agent" you can launch the following cmdlet. We suggest you set "ZyLAB ExchangeConnector Routing Agent" to the highest priority compatible with your organization's Security Policies. For instance you may want to set it to a value right below the one's assigned to your Exchange AntiVirus solution. You can do this with the following cmdlet.
• Set-TransportAgent "ZyLAB ExchangeConnector Routing Agent" -Priority 1

APPLIES TO

6.1; 6.2 Service Pack 2