User is unable to drag and drop folders for further indexing configuring Index

SYMPTOMS

User cannot drag and drop selected folders for further indexing into the "Other Electronic Files" tab window of the Custom data folders menu in Index Settings. Same problem occurs when attempting to drag and drop folders into "Indexed folders/files" section of the main ZyIndex window.

CAUSE

UAC (User Account Control) is enabled on the server/workstation running ZyIndex.

RESOLUTION

To drag and drop the folders, UAC (User Account Control) has to be disabled.
Follow these steps to disable UAC:

1. Navigate to 'Control Panel'-'System and Security'. Depending on the operating system, 'Change User Account Control settings' could be under either a group named 'Action Center' or 'Security and Maintenance'. 
2. Select the 'Change User Account Control settings' link.
3. Set UAC to 'Never notify' by moving the slider all the way down.
4. Press [OK] to save the change.

Once completed, folders can be dropped into the into the windows mentioned above for indexing.

APPLIES TO

6.5