ZyLAB Archiving 1.6 add-in for Microsoft Outlook 2010 doesn't start.

SYMPTOMS

• Error "runtime error occurred during the loading of the COM add-in" occurs when trying to load the ZyLAB Archiving 1.6 add-in for Microsoft Outlook 2010 from the 'COM Add-ins' dialog in Outlook.
• Microsoft Office 2010 SP1 32bit is installed.
• Visual Studio 2010 Tools for Office Runtime shipped with ZyLAB Archiving 1.6 has been installed.
• Operating System is Windows Server 2008 R2 SP1 64bit

CAUSE

Visual Studio 2010 Tools for Office Runtime are out of date.

RESOLUTION

Install the latest version of Visual Studio 2010 Tools for Office Runtime. You can download them from the Microsoft website at the following address.

http://www.microsoft.com/en-us/download/confirmation.aspx?id=42513

APPLIES TO

1.6