ZyLAB services monitor does not monitor services running on the ZyLAB Platforms

SYMPTOMS

ZyLAB services monitor recognizes the installed ZyLAB services, however cannot establish two way communication.

CAUSE

Internet Information Services Management message queuing has not been installed or configured.

RESOLUTION

Assumptions:

Computers are in the same domain and the Computers are on the same Platform level.
Domain\User account is used.

Configuration steps:

On monitoring computer in Service Monitor select options to select: computers and services. Press OK.
Make sure that the services to be monitored are running under domain\user account.
On all computers, on Computer Management\Services and Applications\Message queueing\Private Queues\zylab_servicemonitor_lifesign_queue, open properties and assign Full control to 'Everyone'.
On all computers, open Services and set domain\user account to ZyLAB Services Monitor
On all computers in IInternet Information Services for: <computer>\Site\Default Web Site\ZSM enable authentications: Anonymous Authentication and Windows Authentication
On all computers in IInternet Information Services for:<computer>\Site\Default Web Site\ZSM read application pool (or create own application pool).
On all computers in IInternet Information Services for Application Pool open the Advanced Settings to change the Identity to the domain\user.

APPLIES TO

6.4