Running Batch Conversion to Tiff job as a service in ZySCAN causes the process to stop halfway through

SYMPTOMS

Running a Batch Conversion to Tiff job as a service in ZySCAN causes the process to stop halfway through. Manually processing the same job using the ZySCAN interface does not cause any problems.

CAUSE

The timeout value is not set optimally configured to handle large files (large amount of pages)

RESOLUTION

Due to a ZySCAN time out value the ZySCAN service may stop the job from being processed. (converting files to tiff)
This Batch Conversion to Tiff Import filter (Abby Global Porfessional OCR engine) runs outside the ZySCAN process and does not trigger the Time out value to expire.

You can resolve this by increasing the Timeout value:

• Open ZySCAN | Job | ZySCAN NT services and increase theTimeout value.
• Restart the ZySCAN service after the adjustment.

Based on the desired timeout value, you have now modified the ZYSCAN serivce to succesfully process large documents.

APPLIES TO

6.4