ZySCAN XML/TIFF document not viewable in web client although viewable in ZyFIND.

SYMPTOMS

If there is only one line of XML on the first page of a document then you cannot view this document in a Web Client.

CAUSE

An OCR (Optical Character Recognition) failure is experienced and only 1 line of XML referencing <l>An error occurred while trying to OCR this image.</l> is saved to the first page. This causes a problem viewing the document in the web client.

RESOLUTION

Find the corresponding XML text file and make a backup.
Open the XML text file and ensure to add a line with <l/> before the <l>An error occurred while trying to OCR this image.</l> line.

Example:

Before:  <l>An error occurred while trying to OCR this image.</l>

After:     <l/>
              <l>An error occurred while trying to OCR this image.</l>

This will make the ZySCAN XML/TIFF document viewable in web client.

APPLIES TO

6.3