SYMPTOMS
If there is only one line of XML on the first page of a document then you cannot view this document in a Web Client.
CAUSE
An OCR (Optical Character Recognition) failure is experienced and only 1 line of XML referencing <l>An error occurred while trying to OCR this image.</l> is saved to the first page. This causes a problem viewing the document in the web client.
RESOLUTION
Find the corresponding XML text file and make a backup.
Open the XML text file and ensure to add a line with <l/> before the <l>An error occurred while trying to OCR this image.</l> line.
Example:
Before: <l>An error occurred while trying to OCR this image.</l>
After: <l/>
<l>An error occurred while trying to OCR this image.</l>
This will make the ZySCAN XML/TIFF document viewable in web client.
APPLIES TO
6.3
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