How to solve 'Named file not found in the result list' errors when you (re)open a workflow item.

SYMPTOMS

Electronic files that are attached to a workflow task give the following error message when you (re)open your workflow item: "ZyNET error: Named file not found in the result list".

CAUSE

This is related to insufficient access privileges on the main Workflow index folders for the required ASPNET process.

RESOLUTION

• Open the Windows explorer
• Select the directories one by one to enable writing on these directories:
  •       /ZyLAB Data/Index Data/[Data Index]" to store documents
  •       /ZyLAB Data/Indexes/[Data Index]" to store quickbuild options
• Click with right mouse button on directory in windows explorer and select properties
• Click on ‘Add’
• Click on ‘Location’
• Select your your current computer and click on OK
• Type ASPNET and click on OK
• Give the ASP.NET Machine Account modify permissions.

Perform these actions on the following directories: 
/ZyLAB Data/Index Data/[Data Index]   (to store documents)
/ZyLAB Data/Indexes/[Data Index         (to store the quickbuild options)

Make sure that the ZyTIMER service is running in the services panel.

Create a new workflow and add a document to it.
Open the workflow and successfully assign a new task.

APPLIES TO

2.4