MSI error during installation

SYMPTOMS

During the installation of the DoD and Sox Compliant RMA Bundle you can provide a different storage location path from the predefined one (C:\RMAStorage) to redirect the storage to a custom folder path. Once you continue the installation you may run into the following error:

Error 1001. Exception occurred while initializing the installation. System.IO.FileNotFoundException: Could not load file or assembly ...\ZyLAB' or one of its dependencies. The system cannot find the file specified..

Error 1001. Could not find file "C:\Program Files (x86)\ZyLAB\RMA\WenRoot\bin\RMA.BusinessLayer.InstallState".

CAUSE

The storage location path contains spaces in the folder path provided during the installation wizard.

RESOLUTION

The installation MSI will not recognize the spaces in the folder path and will not successfully complete the installation. A work around is not to use a path that contains spaces.

APPLIES TO

6.1