ScanSoftEngine.cpp(374):XP_CreatePageFromDib() failed starting OCR phase

SYMPTOMS

You are running a job in ZySCAN and you have defined this job to OCR your documents. Upon starting the OCR phase you receive following error message: "OCR error (C:\ZyLAB Data\ZySCAN JobRoot\00000000\tiff\filename.tif): ScanSoftEngine.cpp(374):XP_CreatePageFromDib() failed [ScanSoft API: error=-1013 subsyst=1000]"

CAUSE

Data Execution Prevention is turned on.

RESOLUTION

• Right-click on Computer, and then click Properties.
• Click Advanced system settings.
• Under Performance, click Settings.
• Click the Data Execution Prevention tab.
• Check the box "Turn on DEP for essential Windows programs and services only".
• Restart your machine.

Note: Administrative permissions are required.

APPLIES TO

6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2; 6.3; 6.4; 6.4 Service Pack 1; 6.5