When opening a scanned document from the result list, users receive a pop up window requesting user credentials.

SYMPTOMS

When opening a scanned document from the result list, users receive a pop up window requesting user credentials.

CAUSE

Internet Information Services and webclient are configured to use advanced security.

RESOLUTION

Advanced security requires the following configuration in the webclient and Internet Information Services.

• Make sure the "advanced security" button is visible:
  • Find the file users.css on \inetpub\wwwroot\..webclient........\styles\default\ and create a back up.
  • Add #zy_login_advanced {  /* display: none; */ }
• Open the "default website" IIS and select the exe folder and open "Authentication".
• Enable with "Anonymous Authentication" only and instead of using specific user select "Application Pool Identity"
• Select the "EXE" folder en open content view, search and select the file "ZyNETlogin.exe" and use "Switch to feature view".
• Set the authentication to "Windows Authentication" with Status enabled.
• Open "ZyINDEX" and Import the user from the the domain in "security"

APPLIES TO

6.5