The License system could not be initialized. Maybe there is a problem with the installation

SYMPTOMS

Unable to start the ZyLAB Information Management Platform applications or start the ZyTIMER- ZySCAN- ZYALERT-services, you get the following error when trying to do so: The License system could not be initialized. Maybe there is a problem with the installation.

CAUSE

This is likely caused by DCOMCNFG settings to be incorrect, the users folder (D:\ZyLAB Data\Users) is not accessible or the user folder failed to initialize during install.

RESOLUTION

If the License Manager fails to start change the licenseserver identity.

• Click on start run, type in DCOMCNFG | Component Services | Computers |  DCOM CONFIG | License server
• Navigate to: Properties | Identity | change the identity
• On the workstation, change it to the launching use.
• On the server, change it to a local user with administrative rights.

If the License manager starts but the applications still fails.  

• Verify if the path in the registry is pointing to the users folder:

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ZyLAB\ZyBUILD\Installed Components\Users\Preferences location....

If path is correct:

• Create a copy of the user folder (ZyIMAGE data) and run initsecurity.
• Copy the path in the start run box.

"C:\Program Files (x86)\ZyLAB\Information Management Platform\Bin\InitSecurity.exe" -u
"C:\Program Files (x86)\ZyLAB\Information Management Platform\Bin\InitSecurity.exe" -r

• Try to open the application.

APPLIES TO

6.2 Service Pack 2