AcquireLicense failed error 0x80004005 when trying to access a webclient

SYMPTOMS

Users receive the following error when trying to access any webclient: AcquireLicense failed, error 0x80004005.

CAUSE

In order to use ZyLAB webclients you must have a license to use it. Also, the user must have been assigned to that license in the License Manager for them to access the Webclient.

RESOLUTION

Products that allow you to access a webclient are:

• Web Publishing Bundle (code WPB)
• ZyLAB Information Magagement Platform, Server (code IMWEB)

Assign the computer that will host the webserver to the license:

• Open the ZyLAB License Manager.
• Select the license (Web Publishing Bundle, ZyLAB Information Magagement Platform, etc) from the licenses.
• Click "Add Computer".
• Enter the name of the computer.
• Click OK.
• Users will be able to access webclient.

APPLIES TO

6.2 Service Pack 2