Thumbnail view not displaying for electronic documents in web client using Internet Explorer 9

SYMPTOMS

When selecting a document within a web client, electronic document thumbnail images are not visible in the file display window when using Internet Explorer 9.

CAUSE

The web client is not properly recognizing the specific version of Internet Explorer within the file.htm web client file. This may be due to a recent upgrade to version 9 of Internet Explorer after the installation of the Information Management Platform 6.2.

RESOLUTION

1. Navigate to inetpub\wwwroot\webclient name\html\file.htm and open the file in a text editing program (ex. Notepad).
2. Modify the following line in the file.htm as follows:

<meta name="version" content="6.0">

With

<meta name="version" content="6.0">
<meta http-equiv="X-UA-Compatible" content="IE=9" >

3. Save the file.htm.

Electronic document thumbnails will now display as desired in the file display screen.

APPLIES TO

6.2