Remote SMTP for ZyALERT cannot be enabled

SYMPTOMS

Remote SMTP for sending alerts with ZyALERT cannot be enabled.

CAUSE

ASP Mail for windows not installed or no default mail client on server (this is normal/common for windows 2008 servers to NOT have a email client installed).

RESOLUTION

• You may need to have aspemail installed (C:\Program Files\zylab\Information Management Platform\AddOn\ASP Mail for ZyALERT) 
• A default email client (Windows 7 and Windows server 2008 do not have a default email client) NOTE when running the alert manually (not with the service) the default email program will pop up when you click start to process the alerts) 
• For remote SMTP you have to give in the name of the remote host(s) and the port number of your SMTP server (note that on the SMTP server the ZyIMAGE webserver has to be installed, or at least the correct registry entries and the templates you want to use in the mail messages have to present). When you use more then one SMTP host the different hosts can be given in using a comma- or semicolumn-separated list. 
• In order to get this working you have to install ASP mail for ZyALERT that can be found in the add on directory underneath the program files folder. After installation you have to double click the AspEmail.reg file to register. Only after the installation the distribution options for the remote SMTP will be activated.

APPLIES TO

6.1; 6.1 Service Pack 1; 6.1 Service Pack 2