ZySCAN Service not removing white pages

SYMPTOMS

Certain clients have expressed the fact that when processing a ZyScan job via the ZyScan service, white pages are not being removed even though the option “White page recognition using maximum image (*.tif) file size” is checked, and the file size has been adjusted to desired file size. 

CAUSE

The maximum image (*.tif) file size might be too low depending on other settings selected within the OCR portion of the template wizard and scan settings.

RESOLUTION

• This issue can be solved by first checking the box “White page recognition using file size” and then continually adjusting the “maximum image (*.tif) file size limit” until white pages are successfully removed.
• To increase the maximum byte size, click on the upward arrow selector within the numeric entry box.
• If white pages are still not being removed, continue increasing the maximum byte size until the pages are removed successfully.

APPLIES TO

6.2 Service Pack 1