"You are not a registered user for this web-client"

SYMPTOMS

A warning message appears while accessing the web-client: "You are not a registered user for this web-client". ZyINDEX Security still shows the user as being a member of the correct groups. In addition, the user or group is listed in the web-client user roles.

CAUSE

The user is not being recognized while already being imported in ZYINDEX security.

RESOLUTION

• Open ZyINDEX Security
• Unfold General | Users | Available Users.
• Search for the user that attempted to access the web-client and select it from the list .
• Use the Reload option to update the User details.
• Close ZyINDEX and acces the web-client.

APPLIES TO

6.2 Service Pack 2; 6.3; 6.4; 6.4 Service Pack 1; 6.5