Recently scanned documents not found when searching an index in ZyFIND that has a ZyTIMER build applied

SYMPTOMS

Documents recently scanned to an index using ZySCAN are not appearing in ZyFIND. This is specifically occurring when a search query is performed on an index that has a ZyTIMER service timer applied.

CAUSE

ZyTIMER service was unexpectedly interrupted or stopped.

RESOLUTION

Restart the ZyTIMER service in the Windows services panel and allow the ZyTIMER service to process a build.

Note: If the ZyTIMER service does not process a build immediately, a manual update build will ensure that the recently processed documents will be indexed accordingly.

APPLIES TO

6.2 Service Pack 1