Admin user not able to select users when creating a new alert in ZyAlert

SYMPTOMS

Admin user is unable to select a user when creating a new alert. The “users” button within the “new alert” window is greyed out.

CAUSE

This problem can be introduced if you have a corrupted ZyAlert user table.

RESOLUTION

• In ZyAlert, click on the “tables” button.
• In the next window under the “table data” area, click “save table data.” The preferred directory is \ZyLAB Data\ZyALERT\tables. Make sure to save as a copy
• Next, under the “table maintenance area, click “pack”
• Once the table has been packed, then click “Rebuild table indexes.”
• Once you have finished the previous steps you should now be able to select the “users” button from within the “new alert” screen.

APPLIES TO

6.1 Service Pack 2