Unable to add new alerts to ZyALERT list

SYMPTOMS

You are unable to add new alerts to the alert list in ZyALERT. The "New Alert" button is greyed-out.

CAUSE

This problem might be introduced by a data corruption in the ZyALERT Alert data table.

RESOLUTION

• Create a backup of the \ZyLAB Data\ZyALERT\Tables directory to safeguard the ZyALERT tables contained within. 
• In ZyALERT, click the "Tables" button. 
• Click the "Save Table data" button to save the current table information.
• Click on the "Pack" button to consolidate the table data. 
• Select the "Rebuild Table-indexes" to rebuild the Alert table structure. 
• Close the window.
• Restart the ZyALERT program and the "New Alert" button should be selectable, and the ability to create new alerts restored.

APPLIES TO

6.1 Service Pack 2