Zylab Service Monitor not available

SYMPTOMS

ZyLAB Services Monitor not available on computer [computer name]. You can get this error despite the fact that the service "ZyLAB Services Monitor" is running.

CAUSE

The application pool for ZyLAB Services Monitor has insufficient permissions.

RESOLUTION

• Verify that the “ZyLAB Services Monitor” service is running.
• Verify that the required ports are not being blocked by windows firewall or something else

1. 46100 http Communication between Services Monitor NT Service and Services Manager 
2. 46101 tcp Communication between Services Monitor NT Service and Services Manager
3. 46102 tcp Communication between Services Monitor NT Service and Service Monitor NT Service Satellite

• Make sure the local SYSTEM account has full rights to the MSMQ private queue zylab_servicemonitor_lifesign_queue
• The app pool identity for ZSM must be a user with enough rights to connect to the servers being monitored. Typically this is a service type account that has local admin rights on the servers.

APPLIES TO

6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.1 Service Pack 2