Some scanjobs are not processed when using multiple jobroots

SYMPTOMS

When using multiple Jobroots, it might occur that only jobs from a single Jobroot are processed by the ZySCAN Service. A Jobroot is a temporary folder that stores scanned/imported documents until they are fully processed by ZySCAN or the ZySCAN Service.

CAUSE

It is possible to use multiple Jobroots in ZySCAN. However, these will need to be defined separately for the ZySCAN Service. The ZySCAN Service will monitor only the Jobroots defined in the ‘ZySCAN NT Service’ menu of ZySCAN.

RESOLUTION

In ZySCAN, make sure that all Jobroots are added in the ‘Service Parameters’ section ‘ZySCAN NT Service’ menu. A Jobroot location can be added by clicking the ‘Add’ button, and typing the complete path to the Jobroot.

APPLIES TO

6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2