Infinite loop when logging in to web client

SYMPTOMS

You attempt to log in to a web client. The log in screen flashes repeatedly in an infinite loop.

CAUSE

Internet Information Services (IIS) settings are not correct for the type of ZyLAB security enabled. If Automatic Login or the Advanced Security login button is enabled; IIS must be configured correctly.

RESOLUTION

• First determine the ZyLAB security type. It is set in the user.css file of your web client
• C:\inetpub\wwwroot\yourwebclientname\styles\default
• File: User.css

/* LOGIN PAGE */

/* By default, only the Register button is enabled.

If the Automatic Login or the Advanced Security login button is enabled, the login template will attempt to login automatically. You must have configured the webserver (e.g., IIS) security settings appropriately, otherwise you may cause an infinite loop.

*/

#zy_login_register { display: none; }

#zy_login_automatic { display: none; }

#zy_login_advanced {/* display: none; */} ç NOTE: This indicates advanced security is enabled.

• Next configure IIS security:
• For ZyLAB Advanced Security (Windows Integrated):
• In IIS set the authentication type for ZyNetLogin.exe to Windows Authentication (Windows Integrated)
• This file is found in your wwwroot folder for example: C:\inetpub\wwwroot\exe\ZyNetLogin.exe

APPLIES TO

6.0 Service Pack 1; 6.0 Service Pack 2; 6.0; 6.1; 6.1 Service Pack 1; 6.1 Service Pack 2; 6.2; 6.2 Service Pack 1; 6.2 Service Pack 2