SYMPTOMS
After stopping the Exchange Synchronization Service users can successfully delete Matters in Legal Processing but not in Legal Review.
CAUSE
The ZyLAB Exchange Synchronization Service synchronizes data from Journal mailbox(es). It is not supported to delete legal review matters if the Exchange Synchronization Service is not running.
RESOLUTION
Make sure that the Exchange Synchronization Service is running.
APPLIES TO
3.7 Service Pack 1
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