SYMPTOMS
The error message "800703fa illegal operation attempted on registry key that has been marked for deletion" appear when checking in a matter in Legal Processing. Error details below.
Retrieving the COM class factory for component with CLSID {<CLASS_ID>} Failed due to the following error: 800703fa Illegal operation attempted on a registry key that has been marked for deletion.
CAUSE
Windows User Account Control (UAC) and/or Data Execution Protection (DEP) are set so the necessary Windows Registry permissions are denied.
RESOLUTION
Confirm that the following Windows Features are not blocking the user from accessing the registry.
- Set User Account Control (UAC) to the lowest level in User Account Control Settings.
Turn User Account Control on or off
http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7
http://windows.microsoft.com/en-us/windows/turn-user-account-control-on-off#1TC=windows-7
- Set Data Execution Protection (DEP) to Turn on DEP for essential Windows programs and services only in Control Panel | System | Advanced System Settings | Performance Settings | Data Execution Protection.
APPLIES TO
3.7; 3.7 Service Pack 1; 3.7 Service Pack 2
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