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Legal Review error after software installation - The operation has exceeded its time out and was cancelled

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SYMPTOMS

After you have installed eDiscovery bundle 3.8 you may encounter a problem when you access the Legal Review application:

A server error occurs in '/EDiscovery/LegalReview' Application The user that runs the update must have a permission to access all matters.

  • System.TimeoutException: [HttpRequestTimedOutWithoutDetail]
  • Arguments: http://servername/EDiscovery/Services/AuthorizationService.svc
Accessing a service like the AuthorizationService, ClientService, SecurityManagementService or any other Legal Review service generates this error:

Server Error in '/EDiscovery/LegalReview' Application.
Description: An unhandled exception occurred during the execution of the current web request.

System.Net.WebException ---> System.Net.WebException at System.Net.Browser.BrowserHttpWebRequest.InternalEndGetResponse(IAsyncResult asyncResult) at System.Net.Browser.BrowserHttpWebRequest.b__9(Object sendState)

CAUSE

An unhandled exception occurred during the execution of the current web request. A problem in the sequence of actions prevents the account that runs the update to have proper permissions to access all matters. An unhandled exception occurred during the execution of the web request.

RESOLUTION

To resolve this problem the user that encountered the issue should open a new browser instance after the installation of Legal Review is completed.

APPLIES TO

3.8

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