Restarting/Rescheduling failed actions from Actions Tab does not appear to restart or reschedule failed actions

SYMPTOMS

Job has failed actions and checking Matter out and back in does not force a retry.

CAUSE

The "InheritFailedActionsExecutedLessThanTimes" key in the 'ZyLAB.EDiscovery.DataService.Processing.exe.config' located in the '\Program Files (x86)\ZyLAB\EDiscovery\EdiscoveryProcessing' folder has a value set to less than the number of times that the failed actions have been retried.

RESOLUTION

Identify the value set for the "InheritFailedActionsExecutedLessThanTimes" key in the 'ZyLAB.EDiscovery.DataService.Processing.exe.config' file located in the '\Program Files (x86)\ZyLAB\EDiscovery\EdiscoveryProcessing' folder.  Open the eDiscovery database in SQL Management Studio and run the following query against the Legal Processing database where ###### is the Job ID:

Select * from Action
where JobId = ######
and Status = 2

Find the [Attempt] column and note the value.  Set the value for the  "InheritFailedActionsExecutedLessThanTimes" key  in the 'ZyLAB.EDiscovery.DataService.Processing.exe.config' file to a number higher than the number I the [Attempt] column of the [Action] table, then restart the 'ZyLAB EdiscoveryProcessing Service' service and check the Matter out and back in.

Note: A value of '0' for the "InheritFailedActionsExecutedLessThanTimes" key means that failed actions will never be retried.

APPLIES TO

3.0; 3.1; 3.2; 3.3; 3.4; 3.5; 3.6; 3.7; 3.7 Service Pack 1; 3.7 Service Pack 2; 3.8; 3.9