SYMPTOMS
Job has failed actions and checking Matter out and back in does not force a retry.
CAUSE
The "InheritFailedActionsExecutedLessThanTimes" key in the 'ZyLAB.EDiscovery.DataService.Processing.exe.config' located in the '\Program Files (x86)\ZyLAB\EDiscovery\EdiscoveryProcessing' folder has a value set to less than the number of times that the failed actions have been retried.
RESOLUTION
Identify the value set for the "InheritFailedActionsExecutedLessThanTimes" key in the 'ZyLAB.EDiscovery.DataService.Processing.exe.config' file located in the '\Program Files (x86)\ZyLAB\EDiscovery\EdiscoveryProcessing' folder. Open the eDiscovery database in SQL Management Studio and run the following query against the Legal Processing database where ###### is the Job ID:
Select * from Action
where JobId = ######
and Status = 2
Find the [Attempt] column and note the value. Set the value for the "InheritFailedActionsExecutedLessThanTimes" key in the 'ZyLAB.EDiscovery.DataService.Processing.exe.config' file to a number higher than the number I the [Attempt] column of the [Action] table, then restart the 'ZyLAB EdiscoveryProcessing Service' service and check the Matter out and back in.
Note: A value of '0' for the "InheritFailedActionsExecutedLessThanTimes" key means that failed actions will never be retried.
APPLIES TO
3.0; 3.1; 3.2; 3.3; 3.4; 3.5; 3.6; 3.7; 3.7 Service Pack 1; 3.7 Service Pack 2; 3.8; 3.9
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