"Specified Directory Service attribute or value does not exist" error occurs when trying to import an Active Directory user in Legal Review

SYMPTOMS

The following error occurs when trying to import an Active Directory user in Legal Review.

System.ServiceModel.FaultException`1[System.ServiceModel.ExceptionDetail]: The specified directory service attribute or value does not exist.
 (Fault Detail is equal to An ExceptionDetail, likely created by IncludeExceptionDetailInFaults=true, whose value is:
System.Runtime.InteropServices.COMException: The specified directory service attribute or value does not exist.

   at System.DirectoryServices.DirectoryEntry.Bind(Boolean throwIfFail)
   at System.DirectoryServices.DirectoryEntry.Bind()
   at System.DirectoryServices.DirectoryEntry.get_SchemaEntry()
   at System.DirectoryServices.AccountManagement.ADStoreCtx.IsContainer(DirectoryEntry de)
   at System.DirectoryServices.AccountManagement.ADStoreCtx..ctor(DirectoryEntry ctxBase, Boolean ownCtxBase, String username, String password, ContextOptions options)
   at System.DirectoryServices.AccountManagement.PrincipalContext.CreateContextFromDirectoryEntry(DirectoryEntry entry)
   at System.DirectoryServices.AccountManagement.PrincipalContext.DoLDAPDirectoryInitNoContainer()
   at System.DirectoryServices.AccountManagement.PrincipalContext.DoDomainInit()
   at System.DirectoryServices.AccountManagement.PrincipalCo...)./LM/W3SVC/1/ROOT/EDiscovery/LegalReview-1-130710756392664377System.ServiceModel.FaultException`1[[System.ServiceModel.ExceptionDetail, System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089]], System.ServiceModel, Version=4.0.0.0, Culture=neutral, PublicKeyToken=b77a5c561934e089The specified directory service attribute or value does not exist.

Server stack trace:
   at System.ServiceModel.Channels.ServiceChannel.ThrowIfFaultUnderstood(Message reply, MessageFault fault, String action, MessageVersion version, FaultConverter faultConverter)
   at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

CAUSE

The user credentials behind the ZyLegalSecurityApplicationPool Microsoft Internet Information Services (IIS) Application Pool do not have permissions to list the content of the Users built-in Active Directory Organizational Unit.

RESOLUTION

Please contact ZyLAB Support to ask for assistance with this Active Directory setup.

APPLIES TO

3.1; 3.2; 3.3; 3.4; 3.5; 3.6; 3.7; 3.7 SP1; 3.7 SP2