Production runs for an unusually long time without completing and other Productions are building up in the queue

SYMPTOMS

Production runs for an unusually long time without completing and other Productions are building up in the queue.

CAUSE

The TIFF Options for Images under Output Settings has 'MultiPage tiff' checked and 'Remove blank pages' set to 'Yes'.

RESOLUTION

• The issue will be resolved by setting the 'remove blank pages=No when producing multipage tiffs" in case Multipage tiff output is required.
• In addition  'Remove blank pages' must be set to 'No'.  (The default setting is 'Yes'.)
• Confirm the Output Settings.
• Proceed and confirm the production settings.​​

Please note that the above mentioned possible cause may not explain all production failures you may encounter, hence, this configuration change may not apply to your specific production.

APPLIES TO

3.6; 3.7; 3.7 SP1; 3.7 SP2