SYMPTOMS
Cannot save page error descriptions in eDiscovery using the Tiff producer image conversion. The three main causes are:
- Filter limitations
- convert to tiff / tiffproducer profile setting limitations related to image conversion tasks
- OCR licenses issues
CAUSE
Not applicable
RESOLUTION
To get a better understanding concerning the exact circumstance related to the ‘cannot save page’ errors the most common error and descriptions are listed concerning image conversion:
When using Black and White (1 bit) settings:
[0x000014b0] DEBUG TiffOnTheFly - Error in convert to tiff Description: Cannot save page: 1 (error:0x80004021)D
Description: Display color depth should be 24 or 32 bits.
Current value 16 is not supported.
Error message:The operation attempted is not supported. Errorcode:80004021
When using Grayscale (8 bit) settings:
[0x000014b0] DEBUG TiffOnTheFly - Error in convert to tiff Description
Description: Color Depth is not supported. The only possible values are 1 (black-white), 24, 32.
(This also releates to error message:Unspecified error Errorcode:80004005)
When using Full Color (32 bit) settings:
Description: Display color depth should be 24 or 32 bits. Current value 16 is not supported.
Error message:The operation attempted is not supported. Errorcode:80004021
APPLIES TO
3.4; 3.5
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