Cannot save page error descriptions in eDiscovery using the Tiff producer and TiffOnTheFly image conversion

SYMPTOMS

Cannot save page error descriptions in eDiscovery using the Tiff producer image conversion. The three main causes are:

1. Filter limitations
2. convert to tiff / tiffproducer profile setting limitations related to image conversion tasks
3. OCR licenses issues

CAUSE

Not applicable

RESOLUTION

To get a better understanding concerning the exact circumstance related to the ‘cannot save page’ errors the most common error and descriptions are listed concerning image conversion: 

When using Black and White (1 bit) settings:
[0x000014b0] DEBUG TiffOnTheFly - Error in convert to tiff Description: Cannot save page: 1 (error:0x80004021)D
Description: Display color depth should be 24 or 32 bits.

Current value 16 is not supported.
Error message:The operation attempted is not supported. Errorcode:80004021

When using Grayscale (8 bit) settings:
[0x000014b0] DEBUG TiffOnTheFly - Error in convert to tiff Description

Description:  Color Depth is not supported. The only possible values are 1 (black-white), 24, 32.
(This also releates to error message:Unspecified error Errorcode:80004005)

When using Full Color (32 bit) settings:
Description: Display color depth should be 24 or 32 bits. Current value 16 is not supported.
Error message:The operation attempted is not supported. Errorcode:80004021

APPLIES TO

3.4; 3.5