SYMPTOMSYou create a new matter and begin processing. The processing completes but no actions after the de-duplicator are scheduled or performed.
CAUSEIf creating a matter with the same name and custodians as a previous matter all previously added files will be removed by the de-duplicator as the table used for de-duplication already has the files listed.
RESOLUTIONTo solve this simply create a new matter with a name that is different than the matter that contained the same files. NOTE: this is true even though the matter has been deleted. This is because the de-duplicaton table is not erased when deleting the matter.
APPLIES TO3.1; 3.2