Processing an NSF or other file type does not progress after Deduplicator (Pre NSF Converter)

SYMPTOMS

You create a new matter and begin processing. The processing completes but no actions after the de-duplicator are scheduled or performed.

CAUSE

If creating a matter with the same name and custodians as a previous matter all previously added files will be removed by the de-duplicator as the table used for de-duplication already has the files listed.

RESOLUTION

To solve this simply create a new matter with a name that is different than the matter that contained the same files.  NOTE: this is true even though the matter has been deleted. This is because the de-duplicaton table is not erased when deleting the matter.

APPLIES TO

3.1; 3.2