SYMPTOMS
You create a new matter and begin processing. The processing completes but no actions after the de-duplicator are scheduled or performed.CAUSE
If creating a matter with the same name and custodians as a previous matter all previously added files will be removed by the de-duplicator as the table used for de-duplication already has the files listed.RESOLUTION
To solve this simply create a new matter with a name that is different than the matter that contained the same files. NOTE: this is true even though the matter has been deleted. This is because the de-duplicaton table is not erased when deleting the matter.APPLIES TO
3.1; 3.2
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