Error displayed when creating a matter in Legal Processing

SYMPTOMS

When creating a new matter, the following error might be produced:

System.Data.Services.Client.DataServiceClientException: <?xml version="1.0" encoding="utf-8" standalone="yes"?>
<error <code>500</code>
<message>Can not access index template file C:\Program Files (x86)\ZyLAB\EDiscovery\Ediscoveryservice\LegalReviewTemplates\.xml</message>
<message>Could not find file 'C:\Program Files (x86)\ZyLAB\EDiscovery\Ediscoveryservice\LegalReviewTemplates\.xml'.</message>
<type>System.IO.FileNotFoundException</type>)

CAUSE

Legal Processing application is unable to recognize the Legal Review Template or no Legal Review Template is selected.

RESOLUTION

1. Navigate to the C:\Program Files (x86)\ZyLAB\EDiscovery\Ediscoveryservice\LegalReviewTemplates\ directory and ensure that the appropriate Legal Review template is available.
2. In Legal Processing, navigate to the Global Settings. In the "Index and Web Client Creation Settings," ensure to select the appropriate Legal Review Template in the drop-down menu.
3. Close the ZyLAB Legal Processing application and re-open.
4. The ability to create new matters will be restored.

APPLIES TO

3.0