SYMPTOMS
Error message when checking in a matter when using the eDiscovery or other TBIE base template:
"An unknow error occured while performing an operation on the server. Please try again a bit later and if the problem persists, please contact your system administrator.
Show technical Details includes "TBIE: Create index error" similar to example below.
<error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">
<code>500</code>
<message xml:lang="en-US">TBIE: Create index error.</message>
<innererror>
<message>Caught exception creating index from template</message>
Note: A similar problem occurs in ZyINDEX if you try to create a TBIE index. You will get a "Create index error" when you try to create a TBIE index.
CAUSE
Not able to create TBIE index. This can happen if the ZyLAB_IM_Service is not started.
RESOLUTION
TBIE indexes rely on ZyLAB Information Management Service (ZyLAB_IM_Service) which is a windows service. Using the Windows Services Management Console, start the ZyLAB_IM_Service. Once this service is started, you should be able to create the index.
APPLIES TO
3.1
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