An unknown error occured...When checking in a matter using EDiscoveryLegalReview Template

SYMPTOMS

Error message when checking in a matter when using the eDiscovery or other TBIE base template:

"An unknow error occured while performing an operation on the server. Please try again a bit later and if the problem persists, please contact your system administrator.

Show technical Details includes "TBIE: Create index error" similar to example below.

<error xmlns="http://schemas.microsoft.com/ado/2007/08/dataservices/metadata">
  <code>500</code>
  <message xml:lang="en-US">TBIE: Create index error.</message>
  <innererror>
    <message>Caught exception creating index from template</message>

Note: A similar problem occurs in ZyINDEX if you try to create a TBIE index.  You will get a "Create index error" when you try to create a TBIE index.

CAUSE

Not able to create TBIE index. This can happen if the ZyLAB_IM_Service is not started.

RESOLUTION

TBIE indexes rely on ZyLAB Information Management Service (ZyLAB_IM_Service) which is a windows service.  Using the Windows Services Management Console, start the ZyLAB_IM_Service. Once this service is started, you should be able to create the index.

APPLIES TO

3.1