While creating a new production by reusing settings from a previous production, the following error is displayed and the user is brought back to the Home page for the Matter:
"Application is recovered from an unexpected error. Please use the "Continue Where I Left Off" button to continue. If it happens again, please contact your administrator or customer support. Sorry for the inconvenience."
Attempting to "Continue Where I Left Off" will result in the same error message. The details of the error are as follows:
"The specified path, file name, or both are too long. The fully qualified file name must be less than 260 characters, and the directory name must be less than 248 characters."
The Production output folder and log file are named the same as the Production. As the message indicates, the Windows File System requires the file name to be less that 260 characters and directory name to be less than 248 characters.
In eDiscovery 3.8, the naming method for Productions when reusing settings from a previously created Production changed. Previously the user would be required to change the Production name as ALL settings including the name were used in the new Production and duplicate Production names are not allowed. In 3.8, text was added to the Production name that indicates the name of the Production the current Production is based on. The Production name will continue to grow as the settings are reused, unless the user changes the system provided name to something shorter.
Change the Production name to meet the File System criteria of being less than 248 characters.