System.InvalidOperationException: The document has been redacted but no images found for it

SYMPTOMS

Your Legal Production job fails and you will notice an LegalProduction.Process.ProductionControllerBase exception in your Legal Production log:

System.InvalidOperationException: The document has been redacted but no images found for it

Example directory where the LegalProduction logs are located:
C:\ProgramData\Zylab\LegalProduction\Logging

CAUSE

This problem could occur when the content cache folder suffers from disk space shortage and documents are produced with (previous) annotations applied.

Usually this is stored on C:\ which is most commonly a size restricted partition.
C:\ProgramData\Zylab\LegalReview\ContentCache

RESOLUTION

When cached content of documents with redactions are deleted or corrupted because of disk space shortage you have to regenerate the applicable documents (from the Legal Review interface) and verify all redactions.

• Just press the ‘Regenerate’ button in the Legal Review document file view.
• This will create a new file representation in the content cache.
• You can proceed with your production jobs.

APPLIES TO

.7 SP1; 3.7 SP2; 3.8