An error occured while initializing security

SYMPTOMS

When starting Legal Processing you get the following message:

An error occured while initializing security:

Exception:

System.Net.WebException: The remote server returned an error: (514).
   at System.Net.HttpWebRequest.GetResponse()
   at ZyLAB.EDiscovery.Processing.DataServiceClient.DataServiceClient.InvokeGetOperation(String methodName, Boolean singleResult, Dictionary`2 args, Boolean asXml)
   at ZyLAB.EDiscovery.Processing.DataServiceClient.DataServiceClient.GetAvailableFunctionality()
   at ZyLAB.EDiscovery.Processing.Presentation.Common.Data.MatterRepository.GetAvailableFunctionality()
   at ZyLAB.EDiscovery.Processing.Presentation.Security.SecurityFacade.GetAvailableFunctionalityList()
   at ZyLAB.EDiscovery.Processing.Presentation.Security.SecurityFacade.GlobalDoesUserHavePermissionTo(Functionality functionality)
   at ZyLAB.EDiscovery.Processing.Presentation.Security.SecurityFacade.DoesUserHavePermissionTo(Functionality functionality, Nullable`1 matterId)
   at ZyLAB.EDiscovery.Processing.Presentation.MainWindowViewModel..ctor()

CAUSE

This error may occur when you have no valid license for eDiscovery Bundle.

RESOLUTION

• To validate: open up a browser window and type following URL http://localhost/EDiscoveryService/DataService.svc (where localhost is your eDiscovery processing server).
• If you get the below error returned, you have confirmation that you will need to ensure a valid license is present. Contact Customer Support for assistance in case you have no other license files.

The server encountered an error processing the request. The exception message is 'Checking license failed. See inner exception.'. See server logs for more details. The exception stack trace is:

at System.Data.Services.ErrorHandler.HandleTargetInvocationException(TargetInvocationException exception) at System.Data.Services.DataServiceConfiguration.InvokeStaticInitialization(Type type) at System.Data.Services.DataService`1.CreateConfiguration(Type dataServiceType, IDataServiceMetadataProvider provider, Boolean isInternallyCreatedProvider) at System.Data.Services.DataService`1.CreateProvider() at System.Data.Services.DataService`1.HandleRequest() at System.Data.Services.DataService`1.ProcessRequestForMessage(Stream messageBody) at SyncInvokeProcessRequestForMessage(Object , Object[] , Object[] ) at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs) at System.ServiceModel.Dispatcher.DispatchOperationRuntime.InvokeBegin(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage5(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage41(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage4(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage31(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage3(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage2(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage11(MessageRpc& rpc) at System.ServiceModel.Dispatcher.ImmutableDispatchRuntime.ProcessMessage1(MessageRpc& rpc) at System.ServiceModel.Dispatcher.MessageRpc.Process(Boolean isOperationContextSet)

APPLIES TO

3.7 SP1; 3.7 SP2; 3.8; 3.9